Privacy Policy

Effective Date:[ September 10, 2025]

1. Introduction

Welcome to Cerlum1384 (the “Store”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website (https://cerlum1384.com/) to purchase porcelain products. By accessing or using our services, you agree to the terms of this policy.

2. Information We Collect

To provide and improve our services, we collect the following types of information:

  • Personal Identification Information:Name, email address, phone number, shipping/billing address, and payment details (e.g., credit card information submitted via Visa, PayPal, or Oceanpayment) when you place an order or create an account.
  • Order Information:Purchase history, product preferences, and communication records related to your orders.
  • Technical Information:IP address, browser type, device information, and browsing behavior (e.g., pages visited, time spent) via cookies and similar tracking technologies.
  • Customization Data:If you request custom-designed porcelain, we may collect images, text, or specifications provided by you for production purposes.

3. Use of Information

Your information is used for the following purposes:

  • Order Processing:Tofulfill orders, arrange shipping, and communicate delivery updates.
  • Customer Service:To respond to inquiries, provide post-purchase support, and address issues such as returns or damaged items.
  • Service Improvement:To analyze user behavior, optimize website functionality, and enhance product offerings (e.g., popular porcelain styles).
  • Marketing:With your consent, we may send promotional emails about new products, discounts, or events. You can unsubscribe at any time via the “unsubscribe” link in emails.
  • Legal Compliance:To comply with tax regulations, fraud prevention, and other legal obligations.

4. Data Storage and Security

  • Storage:Your data is stored on secure servers with encryption technology. We retain personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., 7 years for tax records).
  • Security Measures:We implement industry-standard safeguards, including firewalls, access controls, and regular security audits, to prevent unauthorized access, disclosure, or alteration of your data.
  • Third-Party Service Providers:We may share data with trusted partners (e.g., payment processors like PayPal, Oceanpayment, and Visa; shipping carriers) solely to facilitate order fulfillment. These partners are contractually obligated to protect your information.

5. User Rights

You have the following rights regarding your personal information:

  • Access and Correction:Request a copy of your data or update inaccuracies (e.g., a change in shipping address).
  • Deletion:Request deletion of your account and associated data, subject to legal retention requirements.
  • Opt-Out:Withdraw consent for marketing communications or cookie tracking via your account settings or the “unsubscribe” link in emails.
  • Data Portability:Request a copy of your order history in a machine-readable format.

To exercise these rights, contact us at cerlum1384@outlook.com.

6. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Effective Date.” We encourage you to review this policy regularly.

7. Contact Us

For questions or concerns about this policy, contact:

Cerlum1384

Email: cerlum1384@outlook.com